Protecting Your Information
WheelShift Inc. ("WheelShift," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our platform.
Introduction
WheelShift Inc. ("WheelShift," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our website, mobile application, and related services (collectively, the "Platform").
By accessing or using WheelShift, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform.
Scope and Compliance
This policy applies to all personal information collected by WheelShift Inc. in Canada and complies with:
- PIPEDA – Personal Information Protection and Electronic Documents Act (federal)
- Provincial privacy laws: Personal Information Protection Act (PIPA – BC and Alberta)
- Act Respecting the Protection of Personal Information in the Private Sector (Quebec)
- Any other applicable Canadian or provincial consumer protection and data privacy legislation
Information We Collect
Information You Provide Directly
- Account Information: Name, email address, postal address, date of birth
- Identity Verification: Driver's license, government-issued ID, or similar documents
- Vehicle Information: Vehicle Identification Number (VIN), photos, ownership documents, inspection reports
- Financial Information: Banking details, escrow information, or credit data (if you use financing options)
- Communication Data: Messages exchanged with other users, customer support inquiries, or feedback
Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, time zone, device identifiers, and browsing behavior
- Cookies and Tracking Technologies: Used for analytics, personalization, and advertising
- Third-Party Data: Information from inspection partners, payment providers, and analytics tools
Purpose of Collecting Personal Information
We collect and process personal information only for legitimate and disclosed purposes, including:
- To create and manage your account
- To verify your identity and prevent fraud
- To facilitate transactions between buyers and sellers
- To provide secure payment and escrow services
- To communicate updates, support, and notifications
- To personalize and improve the user experience
- To comply with applicable laws and regulatory requirements
Information Sharing and Disclosure
Service Providers
We only share information with trusted third parties who help us provide our services—such as payment processors, identity verification partners, and customer support platforms. These partners are bound by confidentiality agreements and only use your data for WheelShift-related services.
Legal Obligations
We may disclose information when required by law, regulation, legal process, or governmental request. We also share data to detect, prevent, or address fraud, security, or technical issues.
Business Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction, subject to applicable privacy laws.
User Rights and Control
Depending on your location, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Withdraw consent to optional data processing
- Request deletion of your data where legally permissible
- Opt-out of marketing communications at any time
Data Security and Retention
Security Measures
We employ industry-standard safeguards, including encryption, access controls, and security monitoring to protect your information.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations.
Children's Privacy
WheelShift does not knowingly collect personal information from individuals under 18 years of age. Users must be of legal age to engage in vehicle transactions.
Updates to This Policy
WheelShift reserves the right to update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. Updated versions will be posted on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer.